Client Service Representative

Chewy aims to create a positive and supportive work environment for Client Service Representative

As the number one pet pharmacy in America, Chewy is searching for a new Customer Service Associate to join our team of dedicated, passionate, and ambitious members. Our goal is to provide pet owners with an experience that is unforgettable, reliable, and remarkable

Chewy's business model is built on customer-centric principles. The company values its customers and strives to provide them with the best possible experience. For employees, this means they have the opportunity to interact with customers and deliver exceptional service, making their work experience rewarding and satisfying

The favorable aspects of working at this company:

• Organizations that invest in their employees through salary hikes, bonuses and benefits send a strong message of their commitment to employee well-being and career growth
• To succeed at anything in life, one needs to aspire for excellence and ensure meticulous care is taken in all undertakings
• Our company culture cherishes inclusiveness, ensuring that your aptitudes and contributions are valued, and your hard work and commitment are rightly appreciated.

Our healthcare and wellness team is dedicated to providing world-class services to our clients. Your role as a team leader is to promote a culture of excellence, continuous improvement, and client satisfaction

Embrace the challenge of self-improvement and build the foundation for success!

You'll interact with a variety of people each day, from colleagues and clients to family and friends. These interactions can be positive or challenging, and may require different skills to navigate them successfully:

• Interact directly with Chewy's pharmacy customer base through various communication channels, offering assistance and support on an array of topics. This role will primarily involve handling inbound calls, but will also include other types of correspondence.
• Research and problem-solve to discover the best possible solutions for customer issues. Consistent follow-up is necessary to ensure that customer needs have been thoroughly addressed.
• Work to amaze customers with unparalleled service. We seek employees who don't just take orders but who engage with customers, offer innovative solutions and work within the bounds of critical safety and regulatory standards.

What You'll Need

• A requirement for this job is the applicant's experience of one to two years in a customer-oriented work setting
• Excellent communication skills
• Multitasking and critical thinking abilities are critical components of any successful career
• Capable of being flexible with the schedule and fulfilling overtime requirements as required
• Show up with the mindset of being your absolute best!

We celebrate and embrace diversity, providing equal opportunities to every member on our team. If you identify as a person with disabilities per the ADA or similar acts and require accommodation throughout the application process or while performing your job tasks, please contact us at CAAR@chewy.com.

About Role: A Customer Service Representative at Chewy plays a pivotal role in ensuring a positive and seamless experience for pet owners and customers. Charged with handling inquiries, concerns, and providing assistance, these professionals leverage their communication skills and product knowledge to address customer needs effectively. Chewy's customer service team is known for its dedication to delivering exceptional service, often going above and beyond to resolve issues promptly and build lasting relationships with customers. Whether assisting with order inquiries, offering product recommendations, or resolving shipping concerns, Chewy's Customer Service Representative are committed to fostering a customer-centric environment, reflecting the company's emphasis on pet care and satisfaction.

To receive updates regarding your application, please contact HR@chewy.com.