Customer Relations Associate

Job Descriptio:

For more tha 60 years, Food Lio has bee a go-to grocery store that provides cost-effective ad fresh shoppig experieces. Our workforce of 82,000 associates serves over 10 millio customers every week throughout the 10 Southeaster ad Mid-Atlatic states we operate i.

PRIMARY PURPOSE:

Our commitmet to our esteemed customers is to reder swift, effortless, adaptable, ad courteous service while meetig the stadards of Food Lio. As part of our missio, we work closely with the Customer Service Maager ad the Assistat Customer Service Maager to maitai the Frot Ed Stadard Practice Maual ad deliver outstadig customer service that maximizes sales ad meets customers' eeds.

DUTIES AND RESPONSIBILITIES:

• Offer prompt, precise ad pleasat service to all customers, while maitaiig a egagig coversatio that creates a positive shoppig experiece
• Use the customer's ame upfrot whe greetig them, as it helps establish a coectio ad put them at ease
• It's essetial to avoid havig cofidetial coversatios with your coworkers whe customers are preset
• Accurate ad timely completio of store office duties ca be achieved by utilizig the accoutig packets, ad ay discrepacies i the cash amout must be coveyed to the Assistat Customer Service Maager without delay
• Make sure that you are kowledgeable about the iteral operatig procedures ad systems used i the office, such as cash reports, register audits, deposits, Wester Uio trasfers, moey orders, ad Coistar paymets
• Maitai a clea ad orgaized work statio ad frot ed area to esure a polished presetatio for the store
• Maitais proficiecy i all aspects of sales associates' register fuctios ad accoutig services
• Efficietly report ay register issues to the Customer Service Maager, or i the absece of the MOD, iitiate timely service calls
• Keepig the MVP savigs ceter KIOSK stocked with paper ad fuctioig properly is crucial for meetig the eeds of cliets
• Follows the guidelies of the surge pla to udertake the duties of a sales associate whe desigated or required
• Assumes the resposibility of the customer lead wheever ecessary, i order to esure that the desired service stadards are met
• Be watchful ad ask for help as ecessary to satisfy customers i compliace with the established service protocols
• Cultivatig a attitude of respect ad support for peers is vital for promotig teamwork ad collaboratio
• While o duty, it is essetial to wear the Food Lio uiform ad idetificatio badge, maitai a eat ad clea appearace, ad adhere to the Food Lio dress code to reflect professioalism
• It is imperative to comply with the compay's guidelies, policies, ad stadard practices at all times
• Pay attetio to ad remedy ay usafe coditios that could lead to accidets ivolvig associates or customers
• Let the quality cotrol departmet kow if there are ay cleaig issues or maiteace requiremets that should be addressed i the frot-ed area
• It is imperative to fiish the traiig aids ad computer based traiig (CBT) courses
• Comply with ay other obligatios give to you

QUALIFICATIONS:

• We prefer cadidates who have completed high school or have achieved a similar level of educatio
• Havig effective commuicatio ad customer service skills eables employees to provide top-otch services that exceed their customers' expectatios
• The capability ad readiess to gai proficiecy i multiple tasks ad techical aspects of the role
• A idividual workig as a cashier or i a service ceter must possess the ecessary techical kow-how to perform their duties efficietly
• Fulfillig specific miimum age prerequisites is crucial for carryig out job fuctios
• The applicat should be able to perform the physical duties of the positio, with or without ecessary adjustmets

PHYSICAL REQUIREMENTS:

• Competece i hadlig computers ad other commuicatio systems is a must-have skill to execute job fuctios
• Execute repetitive actios ivolvig the extremities
• Perform regular bedig ad liftig tasks for products weighig up to 15 lbs., ad frequetly hadle products weighig up to 25 lbs., ad occasioally maeuver items weighig 50 lbs
• From time to time, it may be ecessary to move a item of up to 75 pouds by pushig or pullig
• Avoid sittig ad stay o your feet, movig aroud every oce i a while
• Able to maage various items related to cleaig ad packig materials, freshly grow fruits ad vegetables, houseplats, ad cleaig agets used i households
• Costat hadlig of moey, both paper ad cois, ad the operatio of equipmet like cash registers, scaers, computers, ad calculators, are itegral to this job
• Regularly stretchig ad grippig objects at the height of the waist, with sporadic istaces of goig beyod the shoulder or beeath the waist
• Attai the prescribed volume of work required for this role withi the set timeframe
• Possess the ability to withstad harsh climatic coditios for up to 20 miutes without ay difficulty
• To examie idetificatio cards, ivoices, ad other writte documets, it is importat to have satisfactory visual capability
• Rearragemet of Bottles: Empty bottles ad cotaiers should be shifted from the frot portio to the back of the store

Food Lio embraces diversity ad iclusivity i its workplace policy ad hires idividuals for employmet without discrimiatio for their race, geder, religio, atioal origi, age, sexual orietatio, vetera status, disability, geder idetity or expressio.