Food Lion

Cashier - Customer Service

Location

Canton, NC, 28716

Job Type

Other

Date Posted

18 May 2025

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Primary Purpose:
To provide fast, easy, flexible ad friedly service to our customers through the achievemet of Food Lio customer service stadards. To be friedly, courteous ad cooperative with other store associates. Resposible for assistig the Customer Service Maager ad the Assistat Customer Service Maager i maitaiig stadards accordig to Frot Ed Stadard Practice Maual, maximizig sales through excellet customer service.
Duties ad Resposibilities:

Smile ad provide prompt, accurate ad friedly service while egagig customers to create a positive shoppig experiece
Greet each customer ad uses his or her ame wheever possible
Uload customers' groceries from cart to belt-uload items for ease of baggig such as groupig cold items together
Check the bottom of every cart ad uder all baby seats for items before completig a order
Follow correct baggig procedures for the correct use of bags by type
Sca customers' order ad hadles the paymet trasactio, per stadard practice
Avoid persoal coversatios with other associates whe customers are preset
Follow procedures i hadlig cash, checks, coupos, gift cards, parter cards, food stamps ad WIC vouchers
Follow procedures for refuds ad error correctio
Make every attempt to maitai accurate cash cotrol
Follow procedures ad performs overrides
Idetify customers eedig assistace ad offers to take the customer's order to their car
Maitai alertess ad calls for assistace whe eeded to service customers per service stadards
Check prices quickly ad accurately
Is courteous ad helpful to other associates
Wear the Food Lio uiform with apro, complete with ame badge, whe o duty, has a eat ad clea appearace while adherig to the Food Lio dress code
Retrieve shoppig carts from the parkig lot ad cart corrals utilizig the tether strap per stadard practice
Esure work statio ad frot ed area of the store has a eat ad clea presetatio
Report ay register malfuctio to the Customer Service Maager or MOD
Esure the MVP savigs ceter KIOSK is filled with paper ad properly workig
Adhere to all compay guidelies, policies ad stadard practices
Observe ad correct all usafe coditios that could cause associate or customer accidets
Notify QA of ay cleaig issues or maiteace required o frot ed
Successfully complete computer based traiig (CBT) ad traiig aid courses
Perform all other duties as assiged

Qualificatios:

High school graduate or equivalet preferred
Effective commuicatio ad customer service skills
Ability ad willigess to lear multiple tasks ad techical requiremets of the job
Ability to perform the techical requiremets of cashier ad service ceter
Must meet miimum age requiremets to perform specific job fuctios
Must be able to meet the physical requiremets of the positio, with or without reasoable accommodatios

Physical Requiremets:

Ability to use computers ad other commuicatio systems required to perform job fuctios
Perform repetitive had ad arm motios
Bed ad lift products weighig up to 15 lbs. cotiuously, 25 lbs. frequetly, ad 50 lbs. o occasio
Pull or push up to 75 lbs. o occasio
Stad 100% of the time, frequetly walkig short distaces
Be able to hadle a variety of substaces associated with cleaig ad packagig materials, fresh fruits, vegetables, house plats/flowers ad household cleaers
Use hads to frequetly/cotiuously hadle currecy (paper ad coi) as well as operate a variety of equipmet such as cash register, lottery machie (where applicable), scaer, computer, ad calculator
Frequet reachig ad graspig at waist level: occasioally above shoulder or below waist level
Meet established volume activity stadards for the positio
Tolerate workig i extreme hot/cold temperatures for up to 20 miutes at a time
Have sufficiet visual ability to check ID cards, checks, ivoices ad other writte documets
BOTTLES where applicable: Move empty bottles ad cotaiers from the frot ed to the back room

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