Helpdesk Representative

Chewy is a equal opportuity employer that values diversity ad Helpdesk Represetative

Chewy, America's #1 pet pharmacy, is seekig a Customer Service Associate to joi our amazig team! You will be part of a team that is made up of strog, passioate team members dedicated to deliverig a exceptioal, memorable, ad reliable experiece for pet parets, every time!

At Chewy, employees are more tha just employees. The compay values its employees as idividuals ad recogizes their cotributios to its success. As a result, Chewy is a place where employees feel appreciated, respected, ad part of somethig bigger tha themselves

The advatages of beig a part of this compay's workforce:

• Offerig desirable salary packages ad beefits ca eable compaies to lure top talet ad maitai a competitive edge withi their idustry
• Make excellece your stadard ad take great care i all your actios to achieve greatess
• We foster a eviromet of iclusivity ad commuity, where your skills ad cotributios are recogized ad valued, ad your hard work ad dedicatio are rewarded.

The success of our healthcare ad welless offerigs depeds o our team's passio for goig above ad beyod for our cliets. As a team leader, your resposibility will be to istill a culture that embodies quality care, exceptioal service, ad cotiual growth

Develop the capacity to succeed ad uleash your full potetial for greatess!

You'll eed to maage your time effectively to get everythig doe each day. This will ivolve prioritizig tasks ad allocatig your time wisely, while also allowig for breaks ad dowtime to recharge:

• Provide direct support to Chewy's pharmacy clietele, egagig with them through a variety of commuicatio chaels ad addressig ay questios or cocers. This role will primarily ivolve hadlig iboud calls ad other forms of correspodece.
• Dedicate time ad resources to researchig ad problem-solvig to determie appropriate solutios for customer eeds. Regular follow-up is crucial to achievig customer satisfactio.
• Achieve awe-ispirig customer service. Ideal employees will have remarkable customer egagemet skills, ability to thik critically to deliver wiig resolutios, ad comply with rigorous safety ad regulatory requiremets.

What You'll Need

• The cadidate should possess a work history that demostrates the ability to provide excellet service to customers for a duratio of oe to two years
• Excellet commuicatio skills
• Possessig the ability to multitask ad thik critically is crucial for idividuals seekig to excel i their careers
• Possessig the flexibility to adjust workig time ad put i extra effort whe requested
• Make a pledge to yourself to perform to the highest stadards possible!

Our compay values the importace of diversity ad iclusivity ad aims to create a eviromet where every team member has a equal opportuity to succeed. If you are a perso with a disability uder the Americas with Disabilities Act (ADA) or similar laws ad require accommodatio durig the applicatio process or job duties, please cotact us at CAAR@chewy.com.

About Role: A Customer Service Represetative at Chewy plays a pivotal role i esurig a positive ad seamless experiece for pet owers ad customers. Charged with hadlig iquiries, cocers, ad providig assistace, these professioals leverage their commuicatio skills ad product kowledge to address customer eeds effectively. Chewy's customer service team is kow for its dedicatio to deliverig exceptioal service, ofte goig above ad beyod to resolve issues promptly ad build lastig relatioships with customers. Whether assistig with order iquiries, offerig product recommedatios, or resolvig shippig cocers, Chewy's Customer Service Represetative are committed to fosterig a customer-cetric eviromet, reflectig the compay's emphasis o pet care ad satisfactio.

For ay issues cocerig your applicatio, please reach out to HR@chewy.com.