Customer Support Representative

Chewy, the online seller of pet supplies, has multiple openings for Customer Support Representative

Chewy, the leading pet pharmacy in the US, is in search of a Customer Service Associate to be a part of their extraordinary team. You will work with a group of skilled and enthusiastic individuals, who are committed to providing pet owners an exceptional, unforgettable, and consistent experience

There are various factors why individuals opt to pursue and remain working with Chewy. These factors include the competitive pay scale, incredible perks, a constructive culture, and most importantly, the opportunity to delight pets, pet parents, and pet partners. We are keen to welcome applications and introduce more brilliant prospects to you

Reasons why this company is an attractive workplace:

• Attractive compensation packages, alongside impressive perks, are a crucial component of a company's recruitment strategy
• Your aim should be to achieve excellence in all your endeavors and endeavor to take great pride in your accomplishments
• Our organization fosters inclusivity, ensuring that your contributions and aptitudes are esteemed, and your loyalty and efforts are rewarded.

The responsibility of delivering exceptional healthcare and wellness services lies with our team, and it will be imperative for you to lead and nurture a work culture that prioritizes constant enhancement, excellence, and customer satisfaction

Unlock your complete capabilities with the power to construct and expand!

Activities You'll Engage In:

• Provide direct support to pharmacy customers that reach out to Chewy across various communication channels. This will mainly involve receiving inbound calls and responding to other forms of correspondence.
• Conduct research and engage in problem-solving in order to identify suitable solutions for the clients needs. Follow up as necessary to ensure the resolution of any issues.
• Exceed customer expectations by delivering outstanding service. Our goal is to find individuals who can go beyond just taking orders or reading scripts and establish strong connections with customers. Individuals who can think critically to offer effective solutions while maintaining an unwavering commitment to safety and regulation are who we seek.

What You'll Need

• A minimum of one to two years of experience in a role that revolves around catering to client needs
• Excellent communication skills
• The capacity to handle multiple tasks and problem-solving is of utmost significance
• Possessing the capability to adjust work hours and put in extra time if necessary
• Arrive with a mindset of giving your all!

At Chewy, we prioritize equal opportunities and prioritize diversity and inclusion amongst our team members. We appreciate and value individuals from all walks of life.

About Role: A Customer Service Representative at Chewy plays a pivotal role in ensuring a positive and seamless experience for pet owners and customers. Charged with handling inquiries, concerns, and providing assistance, these professionals leverage their communication skills and product knowledge to address customer needs effectively. Chewy's customer service team is known for its dedication to delivering exceptional service, often going above and beyond to resolve issues promptly and build lasting relationships with customers. Whether assisting with order inquiries, offering product recommendations, or resolving shipping concerns, Chewy's Customer Service Representative are committed to fostering a customer-centric environment, reflecting the company's emphasis on pet care and satisfaction.

For any inquiries about your application, please reach out to HR@chewy.com.