Lead Senior Manager - Managed Services

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself and a better working world for all.

Managed Services is a critical component of the EY Vision 2020 strategy and a new area of growth for the firm. In order to meet this strategic objective, we are undertaking a change in our operating model to enable our Areas (Americas, EMEIA, APAC) to have the right team in place for Managed Services pursuits.

We are looking for a Transition Lead to join our Managed Services team. As a Transition Lead, you will play an integral part in establishing and embedding effective and efficient transition plans for new Managed Services engagements, supporting the transition of services to the account and delivery teams.

You will report to the Area MS Transition Lead and will work closely with other significant global stakeholders and global delivery and enablement teams.

1. Ensure successful setup and transition of all aspects of the engagement as delivery teams mobilize for ongoing service delivery
2. In coordination with the client facing team, be the focal point for the setup of the engagement before transitioning to the delivery team
3. Create and maintain open and trusting relationships with the client and EY leadership
4. Organize the transition team and define roles and responsibilities for each team during the transition phase.
5. Work within the deal cycle with transition solution designs and contract definitions.
6. Design, launch and run transition and programme structures
7. Manage transition and go-live readiness across all teams
8. Advise and guide all workstreams to ensure successful operational launches and transitions
9. Develop and manage program budgets
10. Create and support efficient and effective ways of working with the delivery team
11. Define the approach to transition planning and execution
12. Define, establish and utilize an efficient and effective knowledge capture process
13. Define acceptance criteria, sign off and formal handover criteria into delivery teams, working with delivery
14. Identify, understand and manage risks and issues related to the effective and efficient transition of services
15. Ensure successful completion and closure of contractual obligations
16. Design and run transformation programs post service go-live
17. Build and continuously enhance managed services capabilities, methodologies and tools
18. Co-ordinate the transition community to ensure new tools, approaches and lessons are shared amongst MS engagements
19. Ensure complete and accurate reporting with appropriate levels of escalation to enable effective decision making

The job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time on request.

1. 15 years of proven experience in transition management of complex Managed Services deals focussing on multiple offerings including Finance, Supply Chain, Cybersecurity, Third Party Risk Management etc.
2. Extensive programme and project management experience, including management of global, distributed teams in a complex matrix organization
3. Extensive experience in change management, process design, knowledge transfer design, operating model design and implementations
4. Strong written and verbal communication skills for client C-Suite and EY senior stakeholders
5. Strong business partnering skills enabling working across teams.
6. Ability to produce work of consistently high-quality under pressure (time & outcomes)
7. Strong business partnering skills enabling working across teams. Ability/credibility to influence key EY and client stakeholders - personal style, experience and approach
8. A high level of drive, ability to work independently and deal effectively with ambiguity and change
9. Must have exposure to transformation initiatives involving tech/ERP deployment, including process design and controls in new environment.
10. Education: Bachelor’s degree in relevant field required – Business, Computer Science, Engineering and MBA and/or Master’s degree in business, IT or related field preferred

1. Programme & Project management qualifications (PMP / PRINCE2 )
2. Process design accreditation
3. Some experience working in Big 4/professional service organizations

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges.

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $148,900 to $340,200. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 178,700 to $386,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

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