Helpdesk Representative

Chewy is an equal opportunity employer that values diversity and Helpdesk Representative

Chewy, America's #1 pet pharmacy, is seeking a Customer Service Associate to join our amazing team! You will be part of a team that is made up of strong, passionate team members dedicated to delivering an exceptional, memorable, and reliable experience for pet parents, every time!

At Chewy, employees are more than just employees. The company values its employees as individuals and recognizes their contributions to its success. As a result, Chewy is a place where employees feel appreciated, respected, and part of something bigger than themselves

The advantages of being a part of this company's workforce:

• Offering desirable salary packages and benefits can enable companies to lure top talent and maintain a competitive edge within their industry
• Make excellence your standard and take great care in all your actions to achieve greatness
• We foster an environment of inclusivity and community, where your skills and contributions are recognized and valued, and your hard work and dedication are rewarded.

The success of our healthcare and wellness offerings depends on our team's passion for going above and beyond for our clients. As a team leader, your responsibility will be to instill a culture that embodies quality care, exceptional service, and continual growth

Develop the capacity to succeed and unleash your full potential for greatness!

You'll need to manage your time effectively to get everything done each day. This will involve prioritizing tasks and allocating your time wisely, while also allowing for breaks and downtime to recharge:

• Provide direct support to Chewy's pharmacy clientele, engaging with them through a variety of communication channels and addressing any questions or concerns. This role will primarily involve handling inbound calls and other forms of correspondence.
• Dedicate time and resources to researching and problem-solving to determine appropriate solutions for customer needs. Regular follow-up is crucial to achieving customer satisfaction.
• Achieve awe-inspiring customer service. Ideal employees will have remarkable customer engagement skills, ability to think critically to deliver winning resolutions, and comply with rigorous safety and regulatory requirements.

What You'll Need

• The candidate should possess a work history that demonstrates the ability to provide excellent service to customers for a duration of one to two years
• Excellent communication skills
• Possessing the ability to multitask and think critically is crucial for individuals seeking to excel in their careers
• Possessing the flexibility to adjust working time and put in extra effort when requested
• Make a pledge to yourself to perform to the highest standards possible!

Our company values the importance of diversity and inclusivity and aims to create an environment where every team member has an equal opportunity to succeed. If you are a person with a disability under the Americans with Disabilities Act (ADA) or similar laws and require accommodation during the application process or job duties, please contact us at CAAR@chewy.com.

About Role: A Customer Service Representative at Chewy plays a pivotal role in ensuring a positive and seamless experience for pet owners and customers. Charged with handling inquiries, concerns, and providing assistance, these professionals leverage their communication skills and product knowledge to address customer needs effectively. Chewy's customer service team is known for its dedication to delivering exceptional service, often going above and beyond to resolve issues promptly and build lasting relationships with customers. Whether assisting with order inquiries, offering product recommendations, or resolving shipping concerns, Chewy's Customer Service Representative are committed to fostering a customer-centric environment, reflecting the company's emphasis on pet care and satisfaction.

For any issues concerning your application, please reach out to HR@chewy.com.